Shipping

Thank for visiting and shopping at Cottontail & Whiskers

Instant Access

All digital patterns are available for instant download immediately after payment, with the exception of the payment by direct bank transfer or payment in advance. Your patterns are accessible from your account when logged in.

https://www.cottontailandwhiskers.com/account/downloads/

Shipment processing time

Physical items will be shipped to the shipping address provided. We always use tracked postage for peace of mind. Items made to order will be shipped at an agreed time. All orders are processed within 1 working day of the agreed time. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you if this is the case. Please allow additional days in transit for delivery during holidays. If there will be a significant delay in shipment of your order, we will keep you updated.

Shipping rates & delivery estimates

We offer Free Shipping as standard, unless stated otherwise. Shipping charges for your order will be calculated and displayed at checkout. We use Royal Mail Tracked and Signed for service wherever possible. Larger or heavier items may require an alternative courier like Parcelforce.

Delivery Times

Domestic items should arrive between 1-3 days after shipping
International items should arrive around 7 days after shipping
The status of your order is available from your Account in the Orders section:

https://www.cottontailandwhiskers.com/account/orders/

Tracking

You will receive an email with courier and tracking details when your order is dispatched, which can be checked for progress here:

https://www.royalmail.com/track-your-item
https://www.parcelforce.com/track-trace

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