Shipping

Thank for visiting and shopping at Cottontail & Whiskers.

Delivery time

To check the status of your order, go to “My Account – Orders – View” at:

https://www.cottontailandwhiskers.com/account/orders/

All patterns are available for instant download immediately after payment, with the exception of the payment by direct bank transfer or payment in advance. Your patterns are accessible from your account when logged in.

https://www.cottontailandwhiskers.com/account/downloads/

Physical items will be shipped to the shipping address provided. We always use tracked postage for peace of mind. Items made to order will be shipped at an agreed time.

Shipment processing time

All orders are processed within 3-5 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Orders are not shipped on weekends or holidays. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.
We use Royal Mail Tracked and Signed for service wherever possible. Larger items may require an alternative courier like Parcelforce. Domestic items should arrive between 1-3 days after shipping. International items should arrive around 7 days after shipping.

Tracking

You will receive an email with tracking details when your order is dispatched, which can be checked for progress here:

https://www.royalmail.com/track-your-item/

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